Business Telephone Systems : An Overview
Making and receiving telephone calls is an important part of all business operations, and so having the right kind of telephone system in place is something that needs to carefully thought about. Whilst all of the main types of business telephone systems essentially do the same thing (i.e. make and receive calls), there are significant differences in the way that they work, their capacity and their price. What follows is a brief overview of your options…
Private Branch Exchange Telephone Systems (PBX) – Unlike other telephone systems, this one is compact and flexible. It has more features than the other options and is easier to upgrade and to customize according to your needs. It can hold over fifty extensions and so is a good choice for large companies. However, as this system is the most advanced and provides the biggest capacity, it is the most expensive one.
Key Telephone Systems – This system is popular with small businesses because it is well priced and is easy to set-up. It is most beneficial (in terms of usage and price) for companies with between ten and fifty employees. It can potentially cope with dealing with more than fifty extensions but that is not really what it was designed for. It can be combined with a PBX system though.
Voice Over Internet Protocol (VOIP) – This system is both the cheapest and the easiest to set-up. Unfortunately, it also the most basic of the four types of telephone systems and many of the features found on other systems are not available on this system. For businesses with just a few employees, and especially businesses who need to keep costs down to an absolute minimum, it is the best option.
KSU-Less Telephone Systems – This telephone system is suitable for businesses with ten or fewer employees. It is cost-effective, easy to install and not difficult to move from office to another if you have to relocate. Another benefit is that it is highly customizable, so you can have it set-up in pretty much any way that you choose. The disadvantage of this system is that it if you need to upgrade it is quite expensive to do.
So, which telephone system is right for you is dependent on the size of your business and your budget. Prices will vary so it always pays to shop around. You can normally get the best deals by looking online, so that should be your starting point. You should be wary of only basing your decision on price though, as some telephone system manufacturers / service providers are much better than others. Trying to find some reviews from past customers is advisable.
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