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Conference calling is a system of communication between various parties which works like a telephone call. There are three types of conference calling; web conferencing, video conferencing and audio conferencing. This is system is in constant use in companies whose branches are spread across the World and require communications with each other regularly.

There are also pros and cons of having conference calls which has been outlined below.

The advantages of call conferencing is that it is cost effective as you will be able to invite more than one attendee in the conference other than calling each attendee individually through a phone call. Another big advantage of call conferencing is via video conferencing, which allows attendees to view the caller or vice versa, as it is always good to put a face to the voice.

However there are still some negative points to go through if you choose call conferencingsuch as while choosing to do a audio conferencing some of the jokes or remarks can be misunderstood into something else by individuals as they are not able to see the facial expression of the conference caller. Another major disadvantage of audio conferencing is that the quality of the call lowers when more people are added to the conference call. One of the benefit of web and audio conferencing is the cost, these services are cheaper than use of video conferencing. Web conferencing services might be cheaper than the audio and video but it also has its downside which is time taken for communication by typing. Text based communcation in the past has caused a lot of misunderstand between different conferencing members.

Conference calling is one of the best ways of communication within the organisations but it also has its ups and downs.

Many businesses use premium rate numbers as money making scheme.

Calling premium rate numbers could cost you up to 10p p/min. One phone call of over 5 minutes to these numbers can earn businesses upto 5 pence per minute at peak rate. For the whole year in average this can bring in approx £300,000 as big businesses deal with at least 3000 calls per day.

This money can help many businesses pay off the salaries of most of their staffs and might even generate some profit for themselves. I am not saying it is a bad thing I am saying this is a great opportunity to build your business and take it to the next level if you have a service which people might use in regular basis then I highly recommend using these premium rate numbers.

Examples of premium rate numbers are 0870 numbers, 0845 numbers, 0871 numbers and 0844 numbers. These numbers these days are not only used by big businesses but small to medium sized businesses are also approaching these numbers. One simple example using these premium rate numbers to generate revenue is to use this number for helpline or technical support as most IT companies in the UK. Then calling for technical support can take from 30 – 60 minutes including being in the cue till the next helped is available, explaining your problem and then fixing it..

It is very rare that phone calls to these numbers are all inclusive in your landline contract unlike phone calls to local numbers or even mobile numbers. That’s just through landline many mobile networks charge for calls to free numbers like 0808 and 0800 numbers so calling 0870, 0845, 0844 numbers will be even more expensive from mobiles. BT and some other network providers are starting to include 0845 and 0870 in some of their packages but do not apply to 0844 and 0871 numbers.

In the UK 0800 numbers are free of charge to call and are also known an non geographic numbers. Most widely used by Charities for fundraising.

These are also called toll free line and for product based businesses this is essential. So how do 0800 numbers help businesses, some of the examples are as follows: 0800 number encourages useful feedback
from your customers.

As a free number you could potentially increase the number of business.Can also be used as live answering servicesCan use call data to find out moreabout your customersThese numbers are used to support promotional campaigns, marketing activities and loyalty programmes. Businesses that use non-geographic numbers are likely to see an increase in enquiries from outside of the actual location they are based.Call management systems can be easily used to smarten up the way they deal with their clients or calls.

Businesses or organisations call also choose their own number which callers can remember easily and therefore will keep returning the calls.The disadvantage of having a 0800 number is that, the cost of call from mobiles and it also varies regarding mobile networks, normally it is free to call 0800 numbers from any landline. The calls from mobiles phone will obviously increase as we forward to a modern and fast moving world, currently a call to 0800 number call costs upto 20p per minute.

Whereas other
than 0800 numbers there are other premium rate numbers than 0800, there are other businesses use such as 0844 numbers, 0871 numbers, 0845 numbers and these days VOIP telephony are becoming more and more popular in businesses.